Rich Roberge
Lancaster City Housing Authority is pleased to highlight Rich Roberge, Operations Maintenance Manager. Rich joined LCHA in September 2025, bringing a unique blend of strategy and field experience to the role. In his role, Rich supports systems analysis, evaluates workflows, and aligns LCHA maintenance operations with best practices to improve efficiency and service delivery.
As Operatives and Maintenance Manager, Rich supervises the maintenance team, promoting a culture centered on customer service, accountability, and work ethic. He is focused on strengthening preventive maintenance practices across the portfolio. Over the next six months, Rich plans to further refine work order standards by guiding his team to ask the right questions to best understand resident concerns, allowing for more accurate, timely, and effective responses.
Rich began his career as a high school student working in his family’s maintenance business, where he developed plumbing and electrical skills. He later served nine years in the U.S. military and earned a Bachelor of Science in Computer Science. Prior to joining LCHA, Rich served eight years as a Maintenance Manager for Bristol Myers Squibb in Puerto Rico, where he trained new teams and ensured compliance with safety regulations. He also worked with CLK Multi-Family Management, overseeing maintenance operations across several states. Most recently, he served as Maintenance Director at ArkView Recovery Center, a private rehabilitation hospital.
